SHIPPING INFORMATION

​

LOCAL SHIPPING (Philippines)

Upon confirmation of payment, we can ship your orders via the ff:

 

Metro Manila standard / 1-3 business days

Provincial standard / 5-7 business days
Nationwide express (via LBC) / 1-2 business days
Same day delivery for Metro Manila (Grab Express, Lalamove, etc) / Will be booked by the buyer and must set a schedule with us first

*Please take note that transit times do not include the day of shipping (starts next business day). Business days are from Monday-Saturday (excluding holidays). We are not responsible for shipping delays.

INTERNATIONAL SHIPPING
Upon confirmation of payment, , we ship via UPS. Shipping fees will be computed depending on the destination. International standard shipping: 10-15 working days. International express shipping: 5-10 working days.The recipient of the package must pay import fees, additional taxes, handling fees and other surcharges. We are not responsible for any customs and import duty charges. 

We suggest it would be best for you to contact your local customs office to check on possible charges before you place your order.   

TRACKING 
Once you get your shipping confirmation via email, a tracking number and a shipping website will be provided to you so you can check the status of your shipment.

Please note that couriers normally update their website 24 hours after you receive the shipping confirmation.

RETURNS

We offer returns and exchanges valid within 10 days from date you received the order. If your order is incorrect or you received the item(s) damaged, we will provide a full refund including the cost of shipping to us. However, we ask that you initially pay for the shipping cost of returning the item.

To return your item, please email us at grow@projectpearls.org. Kindly specify if you want a refund or an exchange on your preference. Kindly also attach a proof of incorrect item or damage within 5 days upon receiving your order. You may mail the item to our office address at:

Please ensure that you use a trackable shipping service to guarantee receipt of your items when you return them. Please provide us the tracking number on your email. 

We cannot offer a refund or exchange 10 days after the shipping date. To be eligible for a return or exchange, please make sure that your item is unused, unwashed, and in the same condition as you received it. It should also be in the original packaging.